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Privacy policy


Privacy-sensitive data, or personal data, are processed through our online store. Stoov BV considers a careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we comply with the requirements set by the privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this via this privacy statement;

  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;

  • we first ask you for permission to process your personal data in cases where your consent is required;

  • we take appropriate security measures to protect your personal data and also requirements of parties that process personal data in our order;

  • we respect your right to provide your personal data for inspection, correct or delete.

Stoov BV is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We advise you to read this carefully.

This privacy statement was last modified on 01-09-2018.

Use of personal data

When you visit our web shop we obtain certain information from you. That may be personal data. We only keep and use the personal data that you provide in the context of the service you requested or of which it is clear that it is provided to us to process.

  • Name and address details
  • Phone number
  • Billing address
  • E-mail address
  • Payment details
  • Sex
  • Date of birth
  • IP address
  • Order history
  • Nationality

Access account

With our client account you can access a management environment where you can set, specify and change data yourself.


  • Handling order: In order to be able to handle the order correctly, we use your name and address data.
  • Dealing with payment traffic: In order to handle the payment of the order correctly, we use your payment details.
  • Communication: We make use of your personal data / contact information to make communication about your order and / or other questions easy.
  • Implementation of statutory duty: In order to comply with our statutory duty, we keep your order history including payment details within the set legal term.
  • Marketing (if consent): In order to provide you with personal offers, we use your personal data / contact details. This data will only be used if you have given permission for this.
  • Fraud prevention: For fraud prevention purposes, we use your IP address, address details and payment details if there is a legitimate interest.

If this is necessary for the proper processing of your order, we can also provide your personal data to third parties. You can read more about this in this privacy statement.


We can, after your consent, inform you on websites of third parties and via e-mail marketing of promotions, offers and campaigns of Stoov BV.

Contact and newsletter

We offer via our web shop the possibility to ask questions through various channels (such as e-mail, telephone and Social media). You choose which information you provide. The information that you send us will be kept for as long as necessary for the complete answering and processing of your question.

We offer a newsletter with which we want to inform interested parties about our products and / or services. Each newsletter contains a link with which you can unsubscribe.


We do not publish your customer data.

Provision to third parties

We can pass on your details to our partners. These partners are involved in the execution of the agreement and may under no circumstances use data for purposes other than our own. The secure processing of your data is guaranteed through a processor agreement between Stoov BV and the partner.

Social media buttons are included in our web store. These buttons only provide a link and do not pass on personal data to third parties. With the possibility to log in via a social media account, the e-mail address that belongs to the user account is passed on from the social media party.


When you first visit our webshop, a notice is displayed in which we explain why we use cookies (the cookie banner). Stoov BV uses 1st and 3rd party cookies. We understand the use of our web shop as permission for the use of cookies.

You are free to disable cookies through your internet browser. Keep in mind that it is possible that our website will no longer work optimally.

With third parties that place cookies, we have made agreements about the use of the cookies and applications. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please refer to the privacy statement of these parties.

For more information about our cookies, please refer to our cookie policy.

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have signed a processor agreement with Google to make agreements about the handling of our data. Google analytics removes the data by default after 26 months. Furthermore, we have not allowed Google to use the obtained information for other Google services. Finally, we will anonymize the IP addresses.


We take security measures to limit abuse of and unauthorized access to personal data.

Retention periods

The personal data described above are retained for as long as necessary to process your order (s), including warranty, unless there is a legal obligation that requires longer storage (such as the fiscal retention obligation).

Third party websites

This privacy statement does not apply to third party websites. We can’t guarantee that these third parties handle your personal data in a reliable or secure manner. We encourage you to read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly, so that you are aware of these changes.

View and change your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the information below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or provide a motivated statement that you want us to limit the processing of personal data.

To prevent misuse, we can ask you to adequately identify you. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find these in the settings of your internet browser. If the details are not correct, you can request that we change the data or have it removed.

Authority Personal Data

Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Cookie Policy

Stoov BV (hereafter "Stoov") uses cookies and similar techniques (hereafter "cookies"). Cookies consist of a standard Internet technology, which makes it possible to store and access certain information on the user's system. Cookies can be read by both Stoov (1st party) and third parties (3rd party).

With the placing of cookies we can, for example, remember the contents of your shopping cart. As a result, we can show you personal offers that are tailored to your interests. Cookies can’t be used to identify people; a cookie is only able to identify a machine.

When you visit our website, we ask permission to place cookies. Which cookies these are and what they do, you can read in the overview below. If you do not accept cookies, you may experience problems during the ordering process. Should this be the case, we would like to ask you to contact our customer service so that we can complete your order. Functional cookies may always be placed, even without permission.

You do not want to accept cookies? Check how you block all cookies or how you ensure that you receive a warning before a cookie is stored in the help file of your internet browser.

Cookie overview

Functional cookies

This type of cookie ensures that the website functions properly and may be placed without permission. We use this type of cookie for:

  • Stoov platform (1st party): These cookies remember, among other things, your visit to our website, the contents of the shopping cart, your details in the check-out, website settings (cookies, language etc.) and recently viewed products.
  • Vimeo (3rd party): This type of cookie supports the video content of Stoov.
  • Demandware (for functionality)

Statistical / analytical cookies

This type of cookie is used to measure certain items on our website. Examples of this are how many visitors our website has had, what pages they view and how long they stay on a page. These results are converted into statistics and give us insight into the user-friendliness of the website. We use this type of cookie for:

  • Analytics (1st party): This allows us to distinguish users, recognize users during a new visit and measure the duration of a visit.
  • Stoov platform (1st party): This makes it possible to perform A / B testing with the aim of making the website more user-friendly.
  • Hotjar (3rd party): With this we monitor the use of the website and collect feedback from visitors.

Advertisement cookies

With this type of cookie Stoov can show you an advertisement when you visit another website. We use this type of cookie for:

  • Doubleclick (1st, 3rd party): Allows to keep track of which ad is shown, how many visitors click on the ad and how many orders are placed through the ad.
  • Youtube (3rd party): Allows ads to be shown that are tailored to previous visits, entered interests or products viewed.
  • Facebook (1st party): This type of cookie is placed by Facebook and allows you to show ads on your Facebook account.


With this type of cookie, Stoov can identify you as a user on its own website, but also on third parties.

  • Abandoned shopping basket: This allows us to inform you once again of the items in your shopping basket after the website visit.

Interest cookies

This type of cookie makes it possible to connect the content we show (also on another website) to your interests. For example, this could be an advertisement that shows products that you have previously viewed or an ad that offers suggestions for similar products. Third parties that place cookies via Stoov also try to get a picture of your interests. This is done by combining information about your current visit with information from previous visits to other websites. We use this type of cookie for:

  • Doubleclick (1st, 3rd party): Allows third party services to show ads to you, we can see if you have clicked on an advertisement and it is possible to use your social media usage to match your interests.

Disable cookies

Did you when you visit Stoov indicated that you accept cookies, but would you rather not like this? Then you can delete cookies via the help file from your internet browser. How this works, you can read here.

Other technologies

"Other technologies" include other ways of storing data in the browser with a functional purpose, such as Local Storage and Session Storage.

  • Stoov platform: With this the state of some folding elements is remembered (folded in / out).

Promotion conditions

Read more about our promotion conditions.