Return

 

 

Heat and heating are personal. That is why we think it is important that you can try out your Stoov® heating product at home. So, you can experience the heat in your own environment.

If you don’t like the Stoov®. Then you can sign up for a return within 30 days* after your purchase to get your money back. We will refund the purchase amount within 14 days, when we have received your order in good order.

*Are you early in ordering gifts or need some reflection time after Christmas? We want to give you that space and flexibility as we understand this period can be busy. Orders between 10/11 and 24/12 can still be returned within 60 days.

Use of your Stoov product during the try-out period

See the home try-out as ordering a pair of new shoes. You try them out at home, walk around on the carpet. Are they comfortable? Do they look good?

• If you like them: Then you keep them and step outside with them.
• If you don’t like them: Then you send them back in new condition.

This also applies to our products. Use your Stoov® heating product at home to experience the warmth and to see if it looks beautiful in your interior.

• If you like it: You keep it and enjoy the wonderfully warm pillow and relax.
• If you don’t like it: Then you send it back in new condition and we reimburse the purchase amount.

If the product is damaged or visibly used more than is necessary to try the product, then we can pass on the value reduction of the product to you. Treat the product with care and ensure that it is properly packaged for a return.

 

Free return in three steps

1. Register your return via the online return registration form here. 

If there is no return label sent, please contact us here. 

 

2. Put your Stoov® back in its box

Send the product in its original condition in its original box, if possible.

 

3. Ship your return

Go to the post office and ship your return and we will refund you within 14 days after receiving your package. 

Note: Do not forget to disconnect your battery from your Stoov.

Exchange a product?

Do you want to exchange your product? Please return the product through the process above and we wil refund you. Please order your product of choice on our website.