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Technology & Safety

Unlike other heating elements in a pillow or blanket, Stoov works with infrared heat. This is a form of heat radiation that heats the body from the inside. The radiation is not visible to the human eye, but it is palpable because it generates heat. The infrared rays penetrate deeper into the skin, up to 4 cm. This warms the body from the inside out and makes it feel like you are lying in the sun on a hot summer day. It may sound strange, but it is completely safe. It is even safer than a normal heating cushion, because the Stoov cushions are built-in with a timer and thermostat and will turn off automatically when the product gets too hot! Simply put: Stoov pillows and blankets have the same heating effect as when you are out in the sun, even when it is raining and storming outside!

Infrared has more good effects than just a nice warm feeling. In addition to heating, infrared light has been proven to improve blood circulation, reduce pain, reduce joint stiffness, reduce inflammation, and revitalize the skin.

Different products cater to various needs. Ploovs are ideal for the lower back, the One heats while you are seated, and the Big Hug XL warms both areas simultaneously. The Homey provides flexible warmth to any part of the body.

Here at Stoov, we understand that style is personal. That is why we offer the opportunity to pick a cover for your Stoov that suits you. Our signature line comes in many different colours, and will suit any household. If you are searching for a more refined look, our Knitted line offers a fine alternative. Our Woolly is made of a soft woollen fabric and gives an extra cosy and warm feeling to your home.

Yes, our products are safe to use (also for pets).

We take your safety seriously. That is why every product is equipped with an overheating protection thermostat. The thermostat will temporarily turn off the heat generation when the actual temperature in the heating element becomes too high. This will prevent your Stoov from running at too high temperatures.

Every Stoov also has an Auto-off function, which turns the product off automatically after 8 hours of use.

Although our products are tested and safe to use, we do not recommend people with a pacemaker to use our products or women during their pregnancy. The appliance must also not be used by persons insensitive to heat and vulnerable persons who are unable to react to overheating. When in doubt, please contact a medical specialist to be sure.

Using your Stoov

Are you a first-time user? Watch the instructional video to learn how to set up your Stoov.


Big Hug



1. Plug the charger into the socket

2. Connect the other end of the charger to the backside of the Stoov Smartlabel.

3. The charging indicator light on the Stoov Smartlabel will blink to indicate your Stoov is charging. When the indicator light on the Stoov Smartlabel stops blinking and is shining constantly, the battery is fully charged.

NB: You can also use your Stoov while it is charging. Charging will take a little longer.

It is strongly advised not to use a different charger for your Stoov. Different chargers may have varying voltage, current, or wattage specifications, which could lead to incomplete charging or even damage to the product. Always use the charger provided to ensure the proper and safe charging of your Stoov. Using a different charger can result in compatibility issues and potential damage to your Stoov.

To check the status of your battery, hold the power button in the Stoov Smartlabel for 2 seconds. Thereafter, the light display will show how much power your battery has left:

• 3 lights = 70-100% charged

• 2 lights = 30-70% charged

• 1 light = 0-30% charged

To clean your Stoov, switch off the product and remove the outer cover. Clean the outer cover according to the washing instructions on the care label. These instructions can differ depending on the outer cover your Stoov has.

Please mind never to use water on the inner cushion and/or other electronic parts of your Stoov, just as you wouldn't with any other electronic equipment! Keep dry, do not wash!

Here you can find the manual to our products

PDF-manual for our 12V-products

When the pillow is completely empty it takes 2-4 hours to charge it completely. (while using the original Stoov charger)

Depending on the Stoov product you are using, the ambient temperatures, the heat level you use on your Stoov, and the battery's health status your discorded Stoov may run up to 8 hours.

See this infograph for more information.

Fixing a problem

If your Stoov doesn't charge or doesn't charge propery, this can have several causes.

First of all, make sure you use the included original Stoov charger. This has a Stoov logo on the charger. If you don't have one, you can buy a new charger or contact customer care. Second, check that the charger light comes on as soon as you plug it in. IF this is the case, you can often solve the charging problems by performing a reset. Click here to see how to perform a reset.

1. Make sure your Stoov is connected to the charging cable

2. Press and hold the power button for at least 10 seconds

3. Leave your Stoov connected to the charger for at least one hour

If your charger shows no green or red light or the reset did not work, click here.

It is important to understand that our infrared heating may work differently from other heating products. The product itself does not get very hot, but warms you from the inside out. Use your Stoov and give it a few minutes to let the heat get to you.

If you believe your Stoov is not warming properly, please try one of the following tips:

- First, try to understand if your Stoov is getting less hot than it should be. To understand what are normal temperatures for your Stoov, these are our temperature levels:

- Low: approx 34°C

- Mid: approx 38°C

- High: approx 42°C

This may not tell you a lot, but what you can do is remove the outer cover and press your hand hard on the heating element. First let your Stoov warm up for 5 minutes and then press your hand on it for 30 seconds.

- Are you using the original Stoov charger and is it working?

You can check this by connecting the charger, if a light turns on blinking or constantly, the charger works.

- Check if your battery is properly connected.

You can do this by removing the outer cover and checking if your battery is properly connected to the cable running to the label. Make sure you twist the connectors till it locks.

- Check if your battery is fully charged.

You can do this by holding the power button while your Stoov is on, for around 2 seconds. If one light shines, it means your battery is between 0-30%, if two lights shine it means 30-70% and three lights means 70-100%.

- Reset your cushion by following these steps:

Click here to check out how to perform a reset.

If these tips did not help, please click here.

If your Stoov runs out quicker than stated, please click here.

Please click here.

Ordering your Stoov

You can simply buy a Stoov on our website. You can contact us by chat or phone if you need help. Please note that without payment your order will not be shipped to you.

Paypal, Visa, Mastercard and Amercian Express.

If you want to cancel your order, please contact us as soon as possible (e.g. via the chat). If this is not possible you can return the product via this link.

In the checkout there is a section called "I have a discount code".

Enter your unique code as the discount code in the shopping basket.

Your delivery includes all the items you need to get your Stoov up and running. This includes:

- The Stoov product of your choice

- Battery

- Charger

- Manual

Here are a couple of tips that may help:

- Try ordering via a computer or laptop, and not a phone

- Delete your browser history and your cookies

Still no luck? Reorder your product. An order is only confirmed when the payment is successful.

In most cases shipping your order is free. If there are shipping costs, they will be calculated automatically in the shopping basket Click here to read more about our shipping costs.

Sorry about that. If the product you are interested in is not in stock at the moment, you can sign up to receive an email alert through our webshop.

When you are in the webshop and on the 'page' of your desired product, under the "out of stock" information button, you can click on the "send me an email when available" button in the right corner of your screen.

When you fill out your email information, you will be notified as soon as the product is back in stock again! That way you do not have to miss out again.

Home try-out & Returning

Heat and heating are a personal preference. That is why we think it is important that you can try out your Stoov heating product at home. Like this, you can experience the heat in your own environment.

If you don’t like the Stoov, you can sign up for a return and return it within 30 days after you have ordered the Stoov. For more information about returns, click here.

Click here to return your Stoov

When you return a product, the costs are for your own account. The reason we chose to do this is that we care about the environment. We do not encourage people to buy and return our products, without being sure of it. This will only cause people to return more, which means more products have to be moved from place to place. This increases emission of CO2, which is bad for the environment.

We will refund the purchase amount within 14 days after receiving your product in good order.

If the product is damaged or visibly used more than is necessary to try the product, then we can pass on the value reduction of the product to you. Treat the Stoov with care and ensure that it is properly packaged for a return.

Your Stoov comes with a 2-year warranty period that runs from the moment of purchase. This includes all the technology running your Stoov, from the inner pillow to the charger. However, this does not include wear parts such as the battery and the fabric on your Stoov. These parts only come with 1 year of warranty.