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Customer care

Of course, you want the best possible answer to your question or a suitable solution to your Stoov problem. Depending on your question, we can help you in different ways.

Due to high volume, it may take a bit longer for us to respond. We’re doing our best to get back to you as soon as possible. If possible, please try not to reach out to us through multiple channels.

Help Center

Do you have questions about your order, experience a problem with your Stoov or need help with something else? Then follow our Help Center, you can quickly solve most questions yourself!


Take a look at our FAQ, here you can find many answers to your questions.

If you still have questions, please do not hesitate to call or e-mail us via e-mail, phone +44 330 822 5104 or WhatsApp +31 6 87 27 79 44.

E-mail or WhatsApp
Monday to Friday 9:00 – 21:00

Monday to Saturday 9:00 – 20:00